In the past, many have spoken about the rise of artificial intelligence and how machines will replace humans. But is it true? Will machines takeover the role of humans? This does not seem like a likely scenario.
Intelligent machines are taking the industry by storm. But the crux of the matter is – Even the most successful AI has humans behind it. Human touch is essential and without it any process is literally robotic. We will touch upon a few points that paint a clearer picture about the relationship between man and machines.
A for Augment or Artificial?
Artificial Intelligence aims to create systems that run without humans. Augmented Intelligence on the other hand aims to amplify human intelligence. It assists humans rather than replacing them as combinations of humans and machines will perform more effectively than either human experts or AI-driven machines working individually.
For example, in 2015 we had hoverboards and autonomous cars, both firmly planted on the ground, and each of them had some level of intelligent automation, but they still required a human to be at the controls!
If we further look at all the augmented intelligence powered vehicles – they have features such as lane keeping assist, blind spot monitoring, GPS guidance etc
In a nutshell, all of the intelligent features here are to assist, monitor and guide rather than replace the human element!
Teacher and Student Relationship
Machines are smart, but they need to learn from data and the experience that the data generates. A good analogy would be – Students and Teachers. Students can learn from textbooks and can gather knowledge. But ultimately it is the guidance and training from their teachers that helps them develop skills and expertise. Therefore, machines need the understanding and experience of human teachers to perform their tasks better and learn from their mistakes.
Human Creativity Vs. Machine Logic
Computers can identify and automate routine labor. However while they do this, they also will amplify work that requires creativity, problem solving and social collaboration – which for the foreseeable future are the domains of humans.
For example, in a customer service scenario, a virtual assistant will be an expert at two things
a)Automating repetitive tasks by predicting outcomes on data labeled by humans
b)Enhance human decision-making by feeding problems to algorithms developed by humans.
But when it comes to complex queries or selling products or converting site visitors or retaining customers, Chatbots or Artificial Intelligence can’t convince people that they are human in conversation. Human EQ is something that can’t be taught to machines because it involves intuition, empathy and moral judgement.These qualities can’t be quantified and one can’t draw insights about them using data.
By evaluating conversation variables across multiple dimensions with different probabilities, we are able to reverse engineer a conversation to give EQ recommendations to human agents that can carry them out.
The same can be applied to live chat conversations, and with this augmented intelligence can drastically improve a live chat agent’s performance.
Will machines be the new employees?
Machines can identify and automate labor-intensive and repetitive tasks thus increasing productivity for their human counterpart and also decreasing the overall labor costs for any organization. While some entry level jobs maybe taken over by Artificial Intelligence, there would be a surge in the type of employees who can understand data better and can use analysis to make smarter decisions.
Augmented Intelligence aims to enrich people’s jobs, reimagine old tasks and create new industries.
Machines or Humans- The risk taker
Without human oversight and supervision, Artificial Intelligence solutions may introduce significant risk to businesses. For example, Microsoft’s AI chatbot Tay was supposed to become more human-like by learning from human interactions. But instead it became quite evil and picked up more negative words and offensive phrases from the people who trained it to behave in that manner.